BS8484 is more about response to Lone Workers in trouble and less about preventing Lone Workers from getting into difficult trouble in the first place. The two are complementary.
Prevention is a matter of well thought out policies and procedures, develooped in consultation with lone working employees which result in employees being aware of potentially dangerous situations, avoiding them if possible and managing them if they cannot.
Training is an essential part of the process and includes such matters as dynamic risk assessments, conflict management, managing aggression and of course how best to use whatever Lone worker service is supplied.
Prevention + Response + Training = Protection – or as close as you can get
This diagram should explain it.
Protection is about establishing Safe Working practices which when combined with Response arrangements, go a long way to ensuring that employees a) avoid dangerous situations, b) can call for a response if avoidance fails and c) manage emergency situations if they do arise.
Underpinning all of this is the essential need for training in:
- Use of company’s policies and procedures for Safe Working
- Dynamic risk assessment and awareness to avoid dangerous situations
- Managing such situations if they do arise
- Using the response solutions such as Lone Worker devices or apps