BS8484 has been reviewed by British Standards Institute committee GW3/12 under the Chairmanship of Patrick Dealtry.
The draft revision was out for public comment and the over 200 comments have been discussed and many accepted into the revised standard which was published on 11 August 2016.
The 2016 standard differs from the 2011 version in several ways. Principal changes are:
- New Forward, Introduction and Scope which are intended to be more informative and place Lone Worker considerations higher in an organisations security and safety priorities. It proposes that such consideration should become an intrinsic part of daily operations rather than an ‘add-on’.
- Revised and expanded definitions including a section showing those for an alarm sequence from incident to response.
- Part 4 is expanded to give;
- More detail of what is expected in a business operating manual
- The need for a security policy
- A section on providing an end-to-end service which includes disclosure on how the service is managed from end-to-end including the need to define and measure key elements and make this data available for inspection.
Disclosure should also demonstrate the supplier’s duty of care to their customer by including an assessment of the risk from each element to the effective provision of the service. Such risks should be identified in writing and should include the supplier’s method of mitigating each risk or assessing the impact when no mitigation is practicable.
- Part 5. While the familiar functional requirements are still there it has been restructured as follows:
- Differentiates between environmental and human risk.
- Allows an opt-out for apps over the requirement for covert listening and covert location requests at the discretion of the customer. This means that while apps are not excluded from the standard, which they otherwise would be, there is a reduction in capability.
- Highlights the issues with customers who supply their own company phones.
- Revised requirements for the Certificate of Conformity
- Part 6. This is a new section focusing on training and customer support. Main changes are:
- It puts training for supplier staff and customers, which was in different section, into one place and gives expanded requirements for ARC operator training.
- It includes the need for training new staff and regular refresher training.
- The Support section includes the need for customer support, communication and reporting.
- Part 7. The ARC section includes;
- Mention of relevant new standards BS 8518 and EN 50518. It also emphasises that although BS5979 has been withdrawn it still applies and may do so for some years. Without prejudging the NPCC Security Systems Policy, Category 2 will continue to be a requirement for access to URNs.
- There is further guidance for the procedures and processes that ARC operators need for the proper fulfillment of Lone Worker alarms.
- New target response times
- The requirement and format for statistics to be supplied to the Supplier and customer.
- At figure A1, a diagram of a typical lone worker incident management process.